We respect and protect your privacy. Any information collected through our website, including your name, company, email address, and phone number, will only be used for quotation, technical support, and business communication purposes. We do not sell or share your personal information with third parties. If you would like to access, update, or delete your information, please feel free to contact us at any time.

 

 

Terms of Service

All content, trademarks, and materials on this website are the intellectual property of Shandong Newnature Biotechnology Co., Ltd. Product information is provided for reference only and is not intended to diagnose, treat, cure, or prevent any disease. We strive to ensure the accuracy of all information but do not guarantee completeness or error-free content. By using this website, users agree to comply with applicable laws and regulations. Any disputes shall be governed by the applicable laws of the relevant jurisdiction.

 

 

Return/Refund Policy

Samples are generally non-returnable, but replacement or reshipment may be arranged upon mutual agreement. For bulk orders, if the product quality differs from the approved pre-shipment sample or COA, customers may request a return within the agreed period (such as 30 days), subject to verification by a mutually recognized third-party laboratory. Approved refunds will be processed within a reasonable timeframe through the original payment method or as mutually agreed.